If you ask about the inventory, I'll answer with a chart.

We receive questions that can be answered with inventory data. There are four main categories. ① Status inquiry — 'Tell me the products that are at high risk of being out of stock right now', 'Show me only the inventory of Coupang channels'. ② Calculation — 'How many units should I order for this item?', 'How much should I set the safety stock at?' ③ Comparison — 'Pick out the items that have a difference between computer inventory and actual inventory'. ④ Cause — 'Why did the inventory amount increase this month?'

The answer doesn't end with a single sentence. It shows a table with the item code, quantity, and unit, along with the basis for the numbers (recent sales volume, lead time for inventory, and safety stock standards). Because we don't believe it on the spot just by throwing numbers.

It is different from the customer service chatbot attached to the messenger. Copilot is a query panel that goes into the inventory dashboard. The answer to the question is immediately followed by charts and lists on the same screen, and what needs to be told without asking, such as the risk of non-delivery, goes out first via KakaoTalk and email.

The permissions are also different. Copilot only performs inquiries, analysis, and calculation of order quantities, and does not change data such as registering purchase orders or modifying inventory. The linkage itself is read-only, so the ERP in operation is not affected.

The first thing that changes is the time of asking and waiting. The dealer, sales, and purchase contact the person in charge to check the inventory, and the person in charge checks it back and forth between ERP and Excel, which is reduced to one question.

The second is the basis for the order judgment. When ordering based on intuition, there is a calculation basis of recent sales trends and lead time of inventory. The judgment is still made by people, but you don't have to make the basis by hand every time.